BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//360exp//Calendar//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:360exp
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-PUBLISHED-TTL:PT1H
X-WR-TIMEZONE:America/New_York
BEGIN:VEVENT
UID:dedc5507-401d-4fa8-93e0-548fdb14b0e5@360exp.net
SEQUENCE:29840691
DTSTAMP:20260926T191935Z
LAST-MODIFIED:20260926T165129Z
DTSTART:20261022T151500Z
DTEND:20261022T173000Z
SUMMARY:October 22\, 2026 Chapter Educational Luncheon
LOCATION:AmericasMart
DESCRIPTION:Customer Service - Then and NowSession Description:Are you real
 ly providing everyone around you with your best self? Yes\, smiling and ey
 e contact are important\, but there are many other ways to show your custo
 mers and colleagues how much you appreciate them from the first impression
  through the entire relationship. Are you leading by example? Join me as w
 e share examples that positively impact everyone around us.By the end of t
 he session\, participants will:Understand their rolein the customer servic
 e cycle and how their actions influence the overall customer experience.St
 rengthen the subtle behaviors and communication skillsthat help identify c
 ustomer needs and deliver effective solutions.Apply 10 practical strategie
 s for maintaining a positive mindsetat work and in everyday life.Learn fro
 m real-world experiencesby exploring how fellow attendees successfully tra
 nsformed dissatisfied customers into loyal advocates.Qualifies for one clo
 ck hour towards CEM recertification.Date:Thursday\, October 22ndTime:11:15
  am – 1:30 pmLocation: AmericasMartSchedule:11:15 am - Registration & Ne
 tworking11:30 pm - Program & Lunch1:30 pm - AdjournmentRegistration & Fees
 ($5 will be added for onsite registrations):Member: $55Guest: $65Student: 
 $25Location:AmericasMartBldg 3\,15th Floor Penthouse\, Theater240 Peachtre
 e Street NWAtlanta\, GA 30303Directions & Parking:Complimentary. A code wi
 ll be provided at check-in for a complimentary exit.Parking address:Atlant
 a Convention Center at AmericasMart\, 230 Ted Turner Dr. NW\, Atlanta\, GA
  30303About the SpeakerBob Schuler is a customer experience and hospitalit
 y leader who has spent his entire career building customer-focused culture
 s across the hospitality\, events\, and trade show industries.During a car
 eer spanning Marriott Hotels & Resorts\, the Atlanta Convention & Visitors
  Bureau\, and ANDMORE\, Bob has led sales\, convention services\, operatio
 ns\, and customer experience initiatives across some of the industry's mos
 t respected organizations. Bob has focused on building service-driven cult
 ures\, developing customer-facing teams\, and delivering exceptional exper
 iences for guests\, attendees\, and industry partners.Beyond his professio
 nal career\, Bob has been deeply involved with the Peach Bowl for over 30 
 years. The most charitable Bowl in the business has also been recognized f
 or sustaining a first-class hospitality driven culture. Bob\, most recentl
 y served as Chair of its Board of Trustees.Bob has contributed to various 
 industry boards\, including the IAEE SE Chapter\, and continues to serve o
 n the board of the Peach Bowl\, the College Football Hall of Fame\, and is
  currently the President and CEO of the Hospitality Business Network. He r
 emains passionate about helping organizations build service cultures that 
 create lasting customer relationships.Sponsored by:\n\nBoletos: https://ww
 w.simpletix.com/e/october-22-2026-chapter-educational-lunche-tickets-29421
 9
URL;VALUE=URI:https://360exp.net/events/dedc5507-401d-4fa8-93e0-548fdb14b0e
 5
STATUS:CONFIRMED
END:VEVENT
END:VCALENDAR