PSYCHOSOCIAL SAFETY IN AGED CARE- MANAGERS SESSION

Introduction
Psychosocial safety supports staff wellbeing, quality care and workforce sustainability. This practical session helps managers identify psychosocial hazards, recognise early signs of distress, respond supportively, strengthen supervision and debriefing, and build clear support and escalation pathways.

Aged Care Quality Standards
This session supports practice aligned with:
Standard 1: The Person
Supporting safe, respectful and quality care.
Standard 2: The Organisation
Strengthening workforce capability, culture, leadership and systems.
Standard 3: The Care and Services
Supporting safe, responsive and quality service delivery
Standard 4: The Environment
Managing environmental risks and supporting safe environments for older people and workers.

What will we explore?
✓ Understanding psychosocial safety
Psychosocial hazards, their impact and how they present in aged care and community services.
✓ Recognising workplace pressure points
Workload, emotional demands, aggression, trauma exposure, isolation, moral distress and system pressures.
✓ Responding to staff distress
Recognising early warning signs and having supportive conversations.
✓ Strengthening supervision and debriefing
Practical strategies for reflective practice, peer support, wellbeing and early intervention.
✓ Managing challenging situations
Communication strategies for distress, conflict, frustration, delays and high-pressure interactions.
✓ Boundaries, escalation and action
Clarifying responsibilities and practical strategies to reduce psychosocial risk.

Attendees will come away with:
✓ Greater confidence in identifying psychosocial hazards and risk factors within their teams.
✓ Practical strategies for supporting staff experiencing distress, pressure or challenging situations.
✓ Tools and approaches to strengthen supervision, debriefing and early intervention.
✓ Improved skills for supportive and safe communication with staff, clients and families.
✓ Greater clarity around boundaries, responsibilities and escalation pathways.
✓ Practical actions to strengthen team wellbeing, psychological safety and workforce sustainability.

Who should attend
Directors, Program Managers, Team leaders,, care management leaders, clinical and operational managers, and supervisors with direct responsibility for staff

PLEASE NOTE: This is a manager-focused session, not an operational staff session. The content focuses on leadership responsibilities, supervision, early intervention, debriefing, escalation, risk management and team wellbeing.

Where
Karstens, 123 Queen Street, Melbourne

Catering: Morning Tea and Lunch to be provided

Facilitator:
Dale Park
Diversity Training Constancy