PSYCHOSOCIAL SAFETY IN AGED CARE- OPERATIONAL STAFF SESSION

Introduction
Working in aged care and community services can be rewarding, but staff can also experience workload pressure, emotional demands, challenging interactions, distressing situations and system pressures.
This practical and interactive session helps staff recognise psychosocial hazards, understand their impact and develop strategies to respond safely and seek support.
The session focuses on what staff can do within their role, how to maintain healthy boundaries and when to escalate concerns.

Aged Care Quality Standards
This session supports practice aligned with:
Standard 1: The Person
Supporting safe, respectful and quality care.
Standard 2: The Organisation
Strengthening workforce capability, culture, leadership and systems.
Standard 3: The Care and Services
Supporting safe, responsive and quality service delivery

What will we explore?
✓ Understanding psychosocial safety
What psychosocial hazards are and how they can affect staff and service delivery.
✓ Recognising pressure points
Workload, emotional demands, aggression, distress, isolation, moral distress and system pressures.
✓ Responding to challenging situations
Practical communication strategies for managing distress, frustration, conflict and difficult interactions.
✓ Looking after yourself at work
Practical strategies for boundaries, self-care, peer support and managing workplace pressure.
✓ Knowing when to seek support
Recognising early warning signs and understanding when and how to raise concerns.
✓ Working within your role
Understanding boundaries, responsibilities and escalation pathways.

Attendees will come away with:
✓ ✓ Greater awareness of common psychosocial hazards and their impact.
✓ Practical strategies for managing pressure and challenging interactions.
✓ Greater confidence in setting appropriate boundaries and working within role.
✓ Strategies for communicating safely with clients, families and colleagues.
✓ A clearer understanding of when and how to seek support or escalate concerns.
✓ Practical approaches to contributing to a psychologically safer workplace.

Who should attend
Frontline care and support workers | Community care workers | Personal care workers | Allied health and nursing staff | Social support and community workers | Other operational staff working directly with older people

Where
The Angliss Conference Centre
555 La Trobe St, Melbourne

Catering: Morning Tea and Lunch

Facilitator:
Dale Park
Diversity Training Constancy